Imitated silk embroidered flower scarf

At Lajward®, we are committed to delivering your orders quickly and reliably. Most of our products are shipped from the United States, while select handcrafted items are made in Italy and Afghanistan, which may require additional processing time.

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Free & Standard Shipping (U.S. Only)

Free Shipping: On all U.S. orders over $30

Standard Shipping Fee: $10 for orders under $30

Carrier: USPS

Estimated Delivery Time: 3–5 business days

Note: Customized and ethnic products may require additional processing time (see below).

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Express Shipping

Orders under $30: $17

Orders over $30: $22

Gift Orders (any amount): $17

Carrier: USPS or FedEx, depending on location and speed

Estimated Delivery Time: 2–3 business days

Not available for customized or made-to-order items until preparation is complete

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Overnight Shipping

Orders under $30: $30

Orders over $30: $45

Carrier: Typically FedEx

Estimated Delivery Time: Next business day (for orders placed before 1:00 PM PST)

Not eligible for:

More than 10 gift-wrapped items

Customized or made-to-order items before completion

Saturday delivery

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Processing Times

In-Stock Items: Processed within 1–3 business days

Customized or Made-to-Order Items:

Processing time varies by product

Ethnic and handcrafted pieces: May require 7–14 business days depending on complexity

Once ready, the item will be shipped using the selected method

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Third-Party Fulfillment

Some items may be fulfilled and shipped by third-party partners. In these cases, we follow their shipping, handling, and return policies. Estimated delivery times for these items will be provided at checkout.

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International Shipping

We currently do not offer international shipping. We are working toward offering this service in the future.

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Order Confirmation & Tracking

You will receive an order confirmation email after placing your order. A tracking number will be sent once your order ships.

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Delivery Issues

If your order is delayed, lost, or damaged during transit, please contact our customer support team. We will assist in resolving the issue with the carrier as quickly as possible.

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Contact Us

For any questions related to shipping, please contact us at:
Email: info@lajwardbrand.com
Website Form: https://lajwardbrand.com/pages/contact

Effective Date: July 12, 2025

1. Return Eligibility

• Returns are accepted within 14 days of delivery.
• Items must be unused, in original condition, and in their original packaging.
• Customized, monogrammed, or made-to-order items are non-returnable.
• Ethnic and handcrafted products may have specific return restrictions due to their nature.

2. How to Initiate a Return

To initiate a return, please contact our customer service team within 14 days of delivery at:
Email: info@lajwardbrand.com
Include your order number and reason for return.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
• We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Shipping fees (including original and return shipping) are non-refundable unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@lajwardbrand.com with photos and details.
We will arrange for a replacement or refund at no additional cost to you.

7. Questions

If you have any questions about our returns or refunds, please contact us:
Email: info@lajwardbrand.com
Contact Page: https://lajwardbrand.com/pages/contact