Return & Refund Policy
Effective Date: July 12, 2025
1. Return Eligibility
- Returns are accepted within 14 days of delivery.
- Items must be unused, in original condition, and in their original packaging.
- Customized, monogrammed, or made-to-order items are non-returnable.
- Ethnic and handcrafted products may have specific return restrictions due to their nature.
2. How to Initiate a Return
To initiate a return, please contact our customer service team within 14 days of delivery at:
Email: info@lajwardbrand.com
Include your order number and reason for return.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping service to ensure your return is received.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping fees (including original and return shipping) are non-refundable unless the return is due to our error.
5. Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@lajwardbrand.com with photos and details.
We will arrange for a replacement or refund at no additional cost to you.
7. Questions
If you have any questions about our returns or refunds, please contact us:
Email: info@lajwardbrand.com
Contact Page: https://lajwardbrand.com/pages/contact