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Return Policy

 

  • Refund Conditions:
  • Customers are eligible for an 80% refund on returned items, excluding shipping costs.
  • Returns and refund requests must be made within two days of receiving the product.
  • Company Error & Exchange Policy:
  • In the event of a mistake made by the company (e.g., wrong size or color sent), customers will receive a full refund or an exchange without incurring additional charges.
  • Exchanges for size or color will be facilitated without any additional fees or charges to the customer.
  • Return Process:
  • To initiate a return or exchange, please contact our customer service team at info@lajwardbrand.com within two days of receiving the product.
  • Items must be in unused condition and returned in their original packaging.
  • Customers are responsible for return shipping costs unless it is due to a mistake by the company.
  • Refunds will be processed within 2-5 business days after the returned item is received and inspected.
  • The refunded amount will be 80% of the purchase price, excluding shipping costs.
  • Exceptions:
  • Customized or personalized items are not eligible for returns or refunds unless there is a mistake on the part of the company.

This return policy is designed to ensure customer satisfaction while maintaining clear guidelines for returns, refunds, and exchanges. For return inquiries or assistance, please reach out to our customer service team at info@lajwardbrand.com.

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